Quiet help.

Write us at hello@thekindofplace.com. We answer within two working days, in Dutch and in English. For questions about an order, please include the order number — it speeds things up.

You can also write us via the contact form.

We ship from the studio in the Netherlands. Orders are usually packed within two working days; orders placed Friday afternoon ship the following Monday.

Where we ship

• Netherlands — PostNL, 1–2 working days from dispatch
• Belgium, Germany, Luxembourg — 2–3 working days
• Rest of European Union — 3–5 working days
• Outside the EU — 5–14 working days, depending on customs

Costs

Shipping is calculated at checkout based on weight and destination. Orders above €60 ship free within the Netherlands.

Tracking

Every order receives a tracking link by email when it leaves the studio.

If a candle isn't right for you, you can return it within fourteen days of receiving your order. We refund the candle in full once it arrives back at the studio.

Conditions

• The candle is unused — wick untrimmed, wax unburned
• It's still in its original glass and outer packaging
• It's posted back to us within 14 days of delivery

Letter Club subscriptions can be paused or cancelled at any time from your account. Letters and candles already shipped that month are not refunded, but the next dispatch is stopped immediately.

How to start a return

Write us at hello@thekindofplace.com with your order number. We send a return label and instructions. Return shipping is paid by the customer unless the candle arrived damaged or was incorrect.

Refunds

Once the parcel reaches the studio and is checked, we issue the refund within 5 working days. For damaged or wrong items, we cover return shipping and replace or refund — whichever you prefer.

Last updated: 7 May 2026. The Kind of Place operates this store. This explains what data we collect, why, and your rights.

What we collect

• When you order: name, email, shipping/billing address, payment details (handled by our payment provider, never stored by us), order contents
• When you subscribe: email, and — for Letter Club — postal address
• When you visit: device, browser, IP, pages viewed, items added to cart
• When you write us: name, email, the contents of your message

Why

To process and ship orders, send updates, send the monthly letter (if opted in), comply with Dutch tax and accounting law, and improve the site.

Who we share it with

• Shopify — hosting and orders
• Klaviyo — newsletter, only if subscribed
• PostNL and other carriers — delivery
• Payment providers — Stripe, Mollie, iDEAL, etc.

We do not sell your data, and we do not use it for advertising elsewhere.

How long we keep it

Order data: seven years (Dutch tax law). Newsletter: until you unsubscribe. Contact messages: two years.

Your rights

Under the GDPR you have the right to access, correct, delete, or move your data. Write us at hello@thekindofplace.com; we respond within 30 days. Complaints can go to the Autoriteit Persoonsgegevens at autoriteitpersoonsgegevens.nl.

Last updated: 7 May 2026. These terms apply when you order from The Kind of Place. By placing an order you agree to them.

Who we are

The Kind of Place is a small candle studio based in the Netherlands. KvK and BTW numbers are listed in the footer. Reach us at hello@thekindofplace.com.

Products

Our candles are made by hand in small batches. Small variations in colour, scent strength, and label placement are part of the work, not faults.

Prices and payment

Prices are shown in euros and include 21% Dutch BTW (VAT). We accept iDEAL, major credit cards, and other methods listed at checkout.

Subscriptions

Letter Club, Candle Club, and The Society renew monthly until you cancel. Pause, skip, or cancel from your account; changes take effect from the next billing cycle.

Liability

Use candles safely — keep away from drafts, flammable materials, and out of reach of children and pets. We cannot be held liable for damage caused by incorrect use.

Applicable law

Dutch law applies. Disputes are heard by the competent court in Amsterdam, unless mandatory consumer law dictates otherwise.